FAQ bot vs Docs Pilot (RAG) vs Workflow Agent

Three Harbor AI packages solve different jobs. Use this decision tree, then confirm sticker price and timeline on the live package cards — we do not invent SEO prices.

Decision tree

Is the job answering known FAQs and escalating the rest? Prefer FAQ Support Bot — bounded answers from one docs set or allowlisted URL, email handoff when out of bounds.
Is the job chat-with-docs with citations and refusal tests? Prefer Docs Pilot (RAG) — retrieval, citation links, acceptance tests for quality and refusals.
Is the job a multi-step workflow over tools? Prefer Workflow Agent — allowlisted tools, guardrails, traces, and pass/fail scenarios agreed up front.

If you need more than one slice, Custom Bundle mixes any 2+ of P1–P17 at 20% off sticker by default (5% if P17 is included; rush not combinable).

Compare live SKUs

Prices and timelines below are pulled from the live catalog. Always re-check /packages/ before you buy.

Package	FAQ Support Bot	Docs Pilot (RAG)	Workflow Agent
Sticker / timeline	$2,800 · 2 wk · 50/50	$4,000 · 2 wk · 50/50	$6,500 · 3 wk · 40/30/30
Best for	Customer-facing FAQ deflection with honest escalation	Internal / pilot chat-with-docs with citations	Bounded agent loop over allowlisted tools
In scope (summary)	One docs set or one allowlisted site URL Intent / FAQ coverage from that source Handoff to email when it’s out of bounds	Corpus ingest pipeline for a bounded document set Retrieval + grounded answer path with citation links Simple web or API surface for pilot users	Agent loop over a defined tool set Guardrails: allowlists, step limits, human-in-the-loop hooks as scoped Observability for traces / tool calls
Out of scope (summary)	Full chat-with-docs / RAG pilot (see Docs Pilot) Contact-center replacement or 24/7 SLA Realtime voice products	Enterprise SSO / multi-tenant auth Guaranteed zero-hallucination answers Ongoing corpus ops or 24/7 support	Open-ended general assistant with unbounded tools Realtime voice agents HIPAA / clinical workflows
Illustrative case	Beacon FAQ Bot	Ledgerly Docs Pilot	Conduit Workflow Agent

Case studies use Harbor project codenames. Composite studio quotes elsewhere on this site are illustrative — not attributed client testimonials. No profit, return, or win-rate guarantees.

How to start

Bring golden questions (FAQ Bot), a document sample plus example questions (Docs Pilot), or a happy-path workflow diagram and risk boundaries (Workflow Agent). Deposit clears before we build. Email harborartificial@pm.me with which branch of the tree you are on.

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Harbor Artificial is not Harbor Cloud, tryharbor.ai, or Protected Harbor. We refuse HIPAA/clinical work, regulated finance systems of record, realtime voice, and open-ended founding-engineer retainers.

FAQ

Guide FAQ

FAQ Support Bot vs Docs Pilot — which should I buy?

Pick FAQ Support Bot when you need bounded customer-facing deflection with email handoff on unknowns. Pick Docs Pilot when you need a chat-with-your-docs RAG pilot with citations, refusal tests, and a written acceptance checklist for internal or pilot users.

When do I need a Workflow Agent instead?

When the job is a multi-step workflow over allowlisted tools with guardrails and pass/fail scenarios — not Q&A over a corpus. Workflow Agent is a three-week package with 40/30/30 milestones.

Are the prices on this guide live?

Yes — sticker prices match /packages. If a guide example ever drifts, treat /packages as source of truth.

Do case studies prove client logos or attributed results?

No. Beacon, Ledgerly, and Conduit are Harbor project codenames for illustrative portfolio studies. Composite studio quotes elsewhere on the site are also illustrative — not attributed client testimonials. Metrics describe timeline, scope, and handoff — not performance claims.

Want to see if a package fits?

Share what you’re trying to ship, your timing, and any constraints you already know. We’ll reply from harborartificial@pm.me.

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